Shipping policy

Thank you so much for supporting Crystalphoria 💜
Every order is thoughtfully packed with care to ensure your crystals arrive safely and beautifully.

🌿 Processing Time

All orders are processed within 5–7 business days (excluding weekends and holidays).

During sales, new launches, or high-volume periods, processing times may be slightly extended. We truly appreciate your patience and support.

📦 U.S. Shipping Rates & Estimated Delivery Times

Crystalphoria offers weight-based flat-rate shipping within the United States. Your shipping rate is automatically determined at checkout based on the total weight of the items in your order:

• Up to 2 lbs — $9
• Over 2 lbs up to 5 lbs — $12
• Over 5 lbs up to 10 lbs — $16
• Over 10 lbs up to 20 lbs — $20
• Over 20 lbs up to 30 lbs — $28

Orders are shipped using the carrier and service best suited for the package, which may include USPS or UPS.

Once shipped, estimated U.S. transit time is generally 3–5 business days. Delivery timeframes are estimates and are not guaranteed.

Please note that transit time is in addition to Crystalphoria's 5–7 business day processing time.

📍 Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

🏠 Address Accuracy

Please carefully review your shipping address before placing your order.

Crystalphoria is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error, please contact us immediately. We cannot guarantee that an address can be changed once an order has been processed or shipped.

📦 Lost or Stolen Packages

If tracking shows your package as Delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, and any secure delivery areas around your property.

Please contact Crystalphoria if you are still unable to locate your package. We will provide available tracking and shipment information and assist where reasonably possible.

Crystalphoria cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier.

📦 Lost or Damaged Packages in Transit

All Crystalphoria orders are carefully packaged for shipment and include tracking.

If your package arrives damaged, or tracking indicates that your shipment may have been lost in transit, please contact Crystalphoria as soon as possible and retain all packaging materials, the shipping box or mailer, and the damaged item(s). Photographs may be required to support a carrier or insurance claim.

Where applicable, Crystalphoria will assist with or initiate a claim with the shipping carrier or shipping insurance provider. Claims are subject to the carrier's or insurer's eligibility requirements, documentation requirements, coverage limitations, and final determination.

🌍 International Orders

Crystalphoria currently ships internationally to Canada, the United Kingdom, and Australia.

International customers may choose from available shipping options at checkout, which may include International Standard Shipping and carrier-calculated services through USPS or UPS. Available services and rates vary based on the destination and package weight.

International Standard Shipping is a cost-effective shipping option offered for eligible orders. Estimated transit times vary by destination:

Canada: approximately 6–12 business days after shipment
United Kingdom & Australia: approximately 11–20 business days after shipment

Faster carrier services may also be available at checkout.

Please note that international transit times are estimates and are in addition to Crystalphoria's 5–7 business day processing time. International shipments may experience additional delays due to customs processing, local carriers, weather, or other circumstances outside Crystalphoria's control.

International orders may be subject to VAT, GST, customs duties, import taxes, brokerage charges, or other carrier/government fees upon arrival.

These charges are determined by the destination country and/or carrier and are the responsibility of the recipient. They are not collected or prepaid by Crystalphoria unless specifically stated at checkout.

International shipments include tracking when available. Shipping insurance may also be purchased by Crystalphoria for eligible shipments at Crystalphoria's discretion. Any insurance purchased by Crystalphoria does not eliminate or replace the carrier's or insurer's eligibility requirements, exclusions, documentation requirements, coverage limitations, or final determination of a claim.

If an international shipment arrives damaged or appears to be lost in transit, please contact Crystalphoria as soon as possible and retain all packaging materials, the shipping box or mailer, and the damaged item(s). Photographs and other documentation may be required to support a carrier or insurance claim.

Crystalphoria is not responsible for delays caused by customs or for duties, taxes, brokerage charges, or other fees imposed by international authorities or carriers.